Talk to the people who build it
Sonara is made by a small team, and the same team answers the messages. There is no ticket queue and no first line — whoever replies can also fix it.
For anything at all — a question before you start, something wrong with your site, a refund, or a bug you want to shout about. It reaches the engineers.
[email protected]Chat
The bubble in the bottom corner of this page. It is the fastest way through during the working day, and messages left outside it are answered the next one. It is a person, not a bot.
Need more sites/credits?
Agencies, franchises and larger teams get their own pricing and one bill. Tell us roughly how many sites and how often they change and we will come back with a number.
[email protected]Press and partnerships
Same address, and it gets to the founders. We are happy to talk about what we have learned building websites for small businesses — including the parts that did not work.
[email protected]Some of it is already answered
Most of what arrives in the inbox is one of about twenty questions, and they are all on the FAQ — what it builds, whether it takes bookings, what happens to your domain, and who owns the site. Anything about a charge, a plan change or a refund is on pricing.
If you are already building a site, the chat inside the studio is better than this page: it knows which site you are on, and the same people read it.
Ready when you are
One sentence is enough to start.